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Privacy Policy

Privacy Policy - Statement on the Security of Personal Data incorporating the provisions of the General Data Protection Regulation (GDPR)

Privacy Statement

At Walton Bathrooms we take your privacy seriously and will only use your personal information to administer your account and to provide the Walton Bathrooms products and services that you have directly requested from us.

We will never pass on your details to third parties for marketing, marketing research or any other purposes unrelated to our sole task of ensuing the completion of the Walton Bathrooms service that you have contracted.

Who we are

Walton Bathrooms Limited (‘we’ or ‘us’ or ‘our’) are a supplier of bathroom products to individuals or companies that have purchased directly through our sales staff or website. Our contractual services may include the delivery (to homes or businesses). In order to provide these services, we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

This Policy explains how we use any personal information we may receive about you when you use our websites or when you use or are a recipient of our services.  Our services may be provided to you in conjunction with our network of delivery partners.  For the avoidance of doubt, our delivery partners are independently owned businesses that are licensed couriers and whose Privacy Policies match our own commitment to your data privacy.

Contracts between Walton Bathrooms and delivery partners are in place to ensure your rights to privacy.

Walton Bathrooms Limited’s registered office is at

10 The Hersham Centre, The Green, Molesey Road, Hersham Surrey, KT12 4HL and we are a company registered in England and Wales under company number 01899073.

We are registered on the Information Commissioner's Office Register, registration number ZA369991, and act as the joint data controller and processor in relation to data supplied to us to affect a delivery and related services. 

Information that we collect

Walton Bathrooms Limited may collect personal information about you when:
you use our services for Supply or Supply & Installation of Bathroom products
you use our websites
you contact us
you are a recipient of our services

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

We may collect the following types of information:

Your name
Address
Email address
Landline Telephone Number
Mobile Telephone Number
Proof of delivery signature
Credit / Debit Card details
(All our e-commerce transactions are entered under encryption – we do NOT hold this data)
Bank Account details

Why we collect this information

Walton Bathrooms Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

Walton Bathrooms Limited confirm that for the purpose of Supply or Supply and Install, we do not collect, hold or process any special category data.

The purposes and reasons for processing your personal information are detailed below:

To deliver or collect goods that you have requested from us
To deliver and Install goods that you have purchased form us
To send you service related emails / messages relating to your consignment delivery or other requested services
To receive or make payments for goods provided or received by us
To comply with our obligations to HMRC; company accounting & employee payroll & pensions

How do we collect this information

Walton Bathrooms Limited collects personal information:
Directly from recipients. e.g. If you submit a customer service enquiry through our website or contact our customer service offices in person, via. email or telephone.
From our business partners during Account set-up procedures
When our services are provided together with a business partner – the information is collected by the business partner in order for us to provide you with the product or service.
From employees of our company to facilitate payroll functions & employment records
Directly from job applicants e.g. if you submit a job application to us directly via. email or through our recruitment partners.

Sharing and disclosing your personal information

We do not at any time share or disclose any of your personal information without your consent, other than for  the purposes specified in this notice or where there is a legal requirement.

Walton Bathrooms Limited uses selected third parties to provide our services and business functions; all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Your personal information may be provided to:

Our network of delivery partners – a full listing of our delivery partners can be supplied on request.
Selected third parties – a full listing of our business partners can be supplied on request.
Other third parties – this includes HMRC, Credit reference agencies, the police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention and/or legal proceedings.

Security of data

Walton Bathrooms Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have multiple layers of security in place.

Customer details are held on a password protected Microsoft Dynamics NAV system accessed through password protected PCs. Documents related to Services provided by Walton Bathrooms are securely held at Walton Bathrooms head office, Hersham, Surrey (Security & Alarm protected).

Access to personal data is restricted to those employees & partners that require it, in order to perform our requested and contracted service(s).

How long do we keep your data

Walton Bathrooms Limited retains personal information for only as long as is statutorily necessary and we have strict review and retention policies in place to meet these obligations.

We are required under UK tax law to keep details of your delivery for a minimum of 6 years after which time it will be destroyed. 

Lawful Basis

Consent:

the individual has given clear consent for us to process their personal data for a specific and requested purpose.

the individual has given consent for us to send Web based material, this would be obtained during ‘Sign-Up’ to our Website, as OPT-IN – no passwords or log-ins are collected

Walton Bathrooms do not undertake any Profiling or Regular & Systematic Monitoring of personal data.

Contract:

the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract (e.g. provide a quote).

Network and information security – we may process your data for the purposes of detecting and preventing unauthorised access to our systems and IT Infrastructure for identifying acts of criminal activity.

Your rights

You have the right to access any personal information that Walton Bathrooms Limited processes about you and to request information about:

What personal data we hold about you

The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information
You have the right to object to the processing of your information for specific task (marketing, profiling, public interest)
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Consequences of Not Providing Your Data

You are not obliged to provide your personal information, however if your information is not passed on to us then we may not be able to affect delivery of your goods and or services that you have requested.

External links

This website has some hyperlinks to external websites. Walton Bathrooms Limited is not responsible for the content of any of these sites, and the content of these sites does not represent the views of Walton Bathrooms Limited nor does this imply our endorsement of the linked websites or any association with their operators.

Changes to our Privacy Policy

Privacy laws and practice are constantly developing. Our policies and procedures are therefore under continual review. We may, from time to time, update our privacy policy. Any such changes will be posted on this page. Please check back frequently to see any updates or changes to the Privacy Policy.

This policy is version 1.1 was last updated May 2018

Contacting us

Walton Bathrooms Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us at:

Walton Bathrooms Limited
The Hersham Centre
The Green, Hersham
Walton on Thames
Surrey
KT12 4HL

Email: privacy@waltonbathrooms.co.uk

01932 224784

You also have the right to lodge a complaint with the supervisory authority

We endeavour to meet the highest standards when collecting and using personal information, however if you wish to lodge a complaint with the ICO;

Information Governance department
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0203 123 1113

accessicoinformation@ico.org.uk

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